Terms and conditions

Welcome to Eco Shea Organics!At EcoShea Organics, we believe in the power of nature and the importance of transparency. We’ve rewritten our Terms and Conditions to be as pure and straightforward as our raw shea butter—no hidden fillers, no confusing "legalese," just clear information on how we work together.

How These Terms Work
Placing Your Order
Languages We Speak
Shipping & Delivery
Payment Methods
Ownership of Goods
If Your Package Arrives Damaged
Our Quality Guarantee
Returns & Refunds
The Legal Details
Final Updates

1. How These Terms Work

These terms apply to everything you find at EcoShea Organics. Our shop is designed for individuals—people looking to nourish their skin. If you are buying products for personal use, these terms are for you. By using our shop, you’re agreeing to these terms, along with our Privacy Policy and Shipping Terms.

2. Placing Your Order

When you browse our shop, you’re looking at a digital catalogue, not a final legal contract.

The Process: You can add items to your cart and change your mind as often as you like.
Making it Official: Once you click the "Order" button, you’re making a formal request to buy those items.
Confirmation: We’ll send you an automatic email to say we’ve received your order.
Acceptance: Your order is officially accepted when we either send a shipping confirmation or a separate acceptance email (usually within two days).

3. Languages & Records

We offer our services in English, French, and German. We’ll send your order details and these terms to you via email. We recommend saving that email for your records, as the full contract text won't be accessible on our website later for security reasons.

4. From Our Trees to Your Door

We deliver your products via mail to the address you provide.

Accuracy Matters: Please double-check your address! If a package is returned to us because the address was wrong or couldn't be delivered, you will be responsible for the cost of shipping it a second time.
No Pick-ups: To keep our logistics sustainable and efficient, we only offer shipping; we don't have a physical location for order pick-ups.
Shipping Costs: Any shipping fees will be shown clearly during checkout.

5. Paying for Your Glow

We use secure, trusted partners to handle your payments:

Twint *, Apple Pay, Google Pay, Debit Card, Credit Card The time it takes to process your payment depends on which method you choose.

6. Ownership of Goods

While the shea butter is in your hands, it officially remains the property of EcoShea Organics until we have received your payment in full.

7. If Your Package Arrives Damaged

We take great care in packing your orders, but if your package arrives looking like it had a rough journey, please let us know immediately.

Note: Please take photos of the damage and contact our team. This doesn't affect your legal rights, but it helps us hold the shipping company accountable and keeps our community thriving.

8. Our Quality Guarantee

Your satisfaction is our heartbeat. We are committed to high-quality, organic products.

What’s Covered: We cover manufacturing defects, missing items, or damage during transit.
Exclusions: Items bought from our "Outlet" or discounted sections are sold as-is.
Talk to Us: For any concerns, reach out to us at info@ecosheaorganics.com

9. Returns & Refunds

We want you to love your skin. That’s why we offer a 30-Day Money-Back Guarantee.

Feedback is Essential: To process a return, you must complete our feedback form. We value your honesty—it helps us improve our sustainable practices.

10. The Legal Details

These terms and conditions outline the rules and regulations for the use of EcoShea Organics's Website, located at https://ecosheaorganics.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Eco Shea Organics if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Eco Shea Organics, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, EcoShea Organics and/or its licensors own the intellectual property rights for all material on Eco Shea Organics. All intellectual property rights are reserved. You may access this from Eco Shea Organics for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Copy or republish material from Eco Shea Organics
Sell, rent, or sub-license material from Eco Shea Organics
Reproduce, duplicate or copy material from Eco Shea Organics
Redistribute content from Eco Shea Organics

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. EcoShea Organics does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of EcoShea Organics, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, EcoShea Organics shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

EcoShea Organics reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libellous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant EcoShea Organics a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of EcoShea Organics; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to EcoShea Organics. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of EcoShea Organics's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

11. Final Updates

EcoShea Organics may update these terms from time to time to reflect changes in our business or the law. The most current version will always be posted right here on our website.

London, December 2025 Version 3.0